All internet sales are final, with the exception of defected items or exchanges.

Exchange Policy:

All requests for exchange must be made within 30 days of the original invoice date.

1. Shipping charges are non-refundable
2. There are no exchanges after 30 days of purchase date
3. All products must be returned 100% complete and in like-new condition. This includes all packaging, box, warranty card, etc. YB cannot accept product for exchange if products are damaged from misuse
4. Please allow 7-10 days for all exchanges to post. Exchanges will be provided in the same manner that payment was made.

Defective Items/Warranty:

YB will gladly replace defective items within the warranty period. Warranty periods vary with different parts.
We guarantee each Youngblood watch for 2 years from the date of purchase. This guarantee covers all defects due to defective materials or manufacturing. During this period, regulations, adjustments, repairs or replacement parts of the movement will be carried out free of charge except when the damage has been cause by neglect, inexpert repair or a result of intervention of unauthorized persons.

This guarantee does not cover the strap, the glass or battery or any discoloration from normal wear. Also this guarantee does not cover consequential loss whatsoever or how so ever arising, so that only the cost of parts or service shall in any circumstances be accepted by us. In the event of a claim under the guarantee, please visit our website for details.

Strap

Strap repairs are free of charge in the event of defected pins in the strap links within the first 30 days of purchase. Any strap repairs after the 30 day period are subject to a $5 charge. See our website for mailing information.

Batteries

The battery in our watch has been supplied free of charge. It will have been in operation since the watch was regulated therefore may not last 24 months. A new battery may be purchased from a watch repairer or our service department. For repair or service please refer back to our website.

Damaged or Incomplete Products:

If YB provides a shipment that is physically or visibly damaged in transit, please refuse the product(s) during the delivery attempt. If the products are accepted, please notify YB immediately for transit company inspection and a pickup of the damaged parcel. YB will arrange a new shipment, at no cost to the customer.
If a product is in any way incomplete or not as advertised, please notify YB within 7 days of receipt. Any notification of incomplete or not-as-advertised shipments will not be honored beyond 7 days of customer receipt.